How to Talk to a Real Person About Your Passport
Reach a live National Passport Information Center representative instead of the automated system.
U.S. Passports Phone Number
| Phone | (877) 487-2778 |
| Hours | Mon-Fri 8:00 AM - 10:00 PM ET, Sat-Sun 10:00 AM - 3:00 PM ET (closed federal holidays) |
| Website | travel.state.gov |
USA Customer Care is an independent guide — not affiliated with U.S. Passports. Official website: travel.state.gov. Menus and numbers can change; always confirm on the official site.
Before You Begin
The National Passport Information Center answers general questions with an automated system, but live representatives are available during business hours. Call a person when your trip is close, your application is delayed, or the online tools cannot answer your question.
What You’ll Need
Have ready before you call:
- Your application or receipt details — name, date of birth, and the last four digits of your SSN
- Any locator or tracking number from your application
- Your travel dates, if your passport is time-sensitive
Step-by-Step
- Call the National Passport Information Center at 1-877-487-2778 (TTY 1-888-874-7793).
- Choose your language — English or Spanish.
- Call during representative hours (weekdays, with limited weekend hours); at other times the system gives automated information only.
- Follow the prompts for your topic and ask for a representative or operator.
- Have your date of birth and the last four digits of your SSN ready to look up your application.
- If you are traveling within 14 days, ask about an urgent appointment at a passport agency and be ready to show proof of travel.
Faster: Do It Online
Check your status and find forms, fees, and acceptance facilities at travel.state.gov — the Online Passport Status System answers the most common reason people call, without the wait.
How to Talk to a Real Person About Your Passport — FAQ
Representatives are available on weekdays, with limited weekend hours; the center is closed on federal holidays. Automated information is available at other times.
Call 1-877-487-2778 and ask about an urgent appointment at a passport agency. These are for travelers leaving within 14 days (or needing a foreign visa within 28 days); bring proof of your travel.
U.S. Passports Phone Numbers
| National Passport Information Center (NPIC) | (877) 487-2778 Mon-Fri 8:00 AM - 10:00 PM ET, Sat-Sun 10:00 AM - 3:00 PM ET (closed federal holidays) |
| TTY / TDD (deaf or hard of hearing) | (888) 874-7793 Same as NPIC customer service hours |
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