U.S. Passports Phone Number & Contact Information
Washington, DC · travel.state.gov
U.S. Passports Phone Number
| Phone | (877) 487-2778 |
| Hours | Mon-Fri 8:00 AM - 10:00 PM ET, Sat-Sun 10:00 AM - 3:00 PM ET (closed federal holidays) |
| Website | travel.state.gov |
USA Customer Care is an independent directory. We are not affiliated with, endorsed by, or operated by U.S. Passports. Official website: travel.state.gov. The numbers below are verified against official sources — always confirm on the official site.
About U.S. Passports
U.S. passports are issued by the U.S. Department of State — not USCIS and not the post office. The State Department's National Passport Information Center (NPIC) is the phone service that answers questions about applying for, renewing, checking the status of, or replacing a U.S. passport.
Most people call about a passport that is taking longer than expected before a trip, to check where an application stands, to ask which renewal form and documents they need, or to get an urgent appointment at a passport agency when they are traveling within days. The main number, 1-877-487-2778 (1-877-4-USA-PPT), reaches automated information and, during business hours, live representatives; Spanish-language service and a separate TTY line are available.
Before you call, it is usually faster to use travel.state.gov. You can check your application status online, find the correct renewal form, calculate fees, and locate an acceptance facility or passport agency without waiting on hold. Have your application or receipt details handy — the representatives and the online status tool both ask for your name, date of birth, and the last four digits of your Social Security number.
National Passport Information Center (NPIC)
đ Official source: travel.state.gov â · ✓ Verified 2026-08-05
Common National Passport Information Center (NPIC) issues & fixes
The main line for questions about applying, renewing, checking status, and urgent travel. Have your date of birth and the last four digits of your Social Security number ready so the representative or the automated system can look up your application. For travel within 14 days, ask about an urgent appointment at a passport agency and be ready to show proof of travel.
TTY / TDD (deaf or hard of hearing)
đ Official source: travel.state.gov â · ✓ Verified 2026-08-05
Step-by-Step Guides
U.S. Passports — Frequently Asked Questions
The National Passport Information Center (NPIC) number is 1-877-487-2778, with TTY/TDD at 1-888-874-7793. Live representatives are available on weekdays with limited weekend hours; automated information is available at other times.
Use the Online Passport Status System at travel.state.gov, or call NPIC at 1-877-487-2778. Have your last name, date of birth, and the last four digits of your Social Security number ready. Status is usually available about two weeks after you apply.
The U.S. Department of State issues passports. Post offices and many public libraries act as acceptance facilities where you submit an application, but the State Department — not USPS or USCIS — actually issues the passport.
Choose expedited service when you apply, or if you are traveling within 14 days (or need a foreign visa within 28 days) call NPIC at 1-877-487-2778 to request an urgent appointment at a passport agency. Bring proof of your travel.
Have your application or receipt, your date of birth, and the last four digits of your Social Security number. If you have a locator or tracking number from your application, keep it handy.
Many adults can renew by mail using Form DS-82, and the State Department has an online renewal option for eligible applicants. You generally qualify if your most recent passport is undamaged, was issued when you were 16 or older, and was issued within the last 15 years. Check travel.state.gov for the current eligibility rules.
No. The post office is an acceptance facility where you can submit a first-time application and get passport photos, but the U.S. Department of State issues the passport itself.
Yes. NPIC offers Spanish-language service — choose Spanish when the automated system answers.
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