U.S. Citizenship and Immigration Services (USCIS) Phone Number & Contact Information
Washington, DC · www.uscis.gov
U.S. Citizenship and Immigration Services (USCIS) Phone Number
| Phone | (800) 375-5283 |
| Hours | Mon-Fri, 8:00 AM - 8:00 PM ET (automated help 24/7) |
| Website | www.uscis.gov |
USA Customer Care is an independent directory. We are not affiliated with, endorsed by, or operated by U.S. Citizenship and Immigration Services (USCIS). Official website: www.uscis.gov. The numbers below are verified against official sources — always confirm on the official site.
About U.S. Citizenship and Immigration Services (USCIS)
U.S. Citizenship and Immigration Services (USCIS) is the federal agency that handles legal immigration to the United States. It processes applications and petitions for green cards, citizenship (naturalization), work permits, travel documents, family petitions, and asylum, and it runs the Contact Center that answers questions about those cases.
Most people contact USCIS to check where a pending case stands, to ask why a case is taking longer than the posted processing time, to update an address, to fix or replace a document, or to schedule an in-person appointment at a field office. The main number, 1-800-375-5283, reaches an automated system 24 hours a day and live representatives on weekdays; a separate Military Help Line serves service members and their families.
Before you call, it is almost always faster to use USCIS online. A free USCIS online account at my.uscis.gov lets you check case status, read your notices, respond to requests for evidence, update your address, and ask questions in writing. The Case Status Online tool and the "Emma" virtual assistant on uscis.gov answer many questions with no wait at all — keep your 13-character receipt number handy, because nearly every interaction starts with it.
USCIS Contact Center
đ Official source: uscis.gov â · ✓ Verified 2026-08-05
Common USCIS Contact Center issues & fixes
The main line for questions about pending cases, appointments, address changes, and general immigration information. Have your 13-character receipt number ready — the automated system and live agents both use it to find your case. Live help is available on weekdays; the automated, speech-enabled system answers general questions any time in English or Spanish.
TTY (deaf or hard of hearing)
đ Official source: uscis.gov â · ✓ Verified 2026-08-05
Military Help Line (1-877-CIS-4MIL)
đ Official source: uscis.gov â · ✓ Verified 2026-08-05
Common Military Help Line (1-877-CIS-4MIL) issues & fixes
A dedicated toll-free line exclusively for members of the military and their families — including questions about naturalization through military service. It is not for the general public; everyone else should use the main Contact Center number above.
Step-by-Step Guides
U.S. Citizenship and Immigration Services (USCIS) — Frequently Asked Questions
The USCIS Contact Center is 1-800-375-5283, with TTY at 1-800-767-1833. An automated system answers general questions 24/7, and live representatives are available Monday-Friday, 8:00 AM-8:00 PM Eastern.
Enter your 13-character receipt number in the Case Status Online tool at egov.uscis.gov/casestatus, or sign in to your USCIS online account at my.uscis.gov. Both show the same status USCIS agents see.
Have your receipt number (the 13-character code on your Form I-797 notice), your A-Number if you have one, and the form number and filing date of the case you are asking about. USCIS verifies your identity before discussing a case.
Yes. The USCIS Military Help Line is 1-877-247-4645 (1-877-CIS-4MIL), exclusively for members of the military and their families.
First check the processing time for your form and office at egov.uscis.gov/processing-times. If your case is outside that timeframe, submit a case inquiry through e-Request at egov.uscis.gov/e-request or from your online account.
No. USCIS handles immigration benefits such as green cards and citizenship. U.S. passports are issued by the U.S. Department of State, not USCIS.
Yes. The automated phone system and live assistance are available in English and Spanish — choose Spanish when the system answers.
USCIS field offices generally see people by appointment only. Call the Contact Center at 1-800-375-5283 to request an appointment; walk-ins are usually not accepted.
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