Federal Student Aid (FAFSA) Phone Number & Contact Information
Washington, DC · studentaid.gov
Federal Student Aid (FAFSA) Phone Number
| Phone | (800) 433-3243 |
| Hours | Mon-Fri with some weekend hours; times vary by day and season (see studentaid.gov) |
| Website | studentaid.gov |
USA Customer Care is an independent directory. We are not affiliated with, endorsed by, or operated by Federal Student Aid (FAFSA). Official website: studentaid.gov. The numbers below are verified against official sources — always confirm on the official site.
About Federal Student Aid (FAFSA)
Federal Student Aid (FSA) is the office of the U.S. Department of Education that runs the FAFSA (Free Application for Federal Student Aid) and the federal grants, work-study, and student loan programs. Its phone service, the Federal Student Aid Information Center (FSAIC), answers questions about the FAFSA form, federal aid eligibility, and your StudentAid.gov account.
People usually call about a FAFSA that will not submit or was rejected, a locked or forgotten StudentAid.gov account (FSA ID), a question about how much aid they qualify for, or the status of an application. The main number, 1-800-433-3243 (1-800-4-FED-AID), reaches the information center in English and Spanish; a separate TTY line serves callers who are deaf or hard of hearing.
Note that questions about repaying a federal student loan usually go to your loan servicer, not FSAIC — your servicer is listed in your StudentAid.gov account. Before you call, many tasks are faster online at studentaid.gov: you can start or correct a FAFSA, recover your FSA ID, see your aid history, and check your servicer. Have your FSA ID username and email handy, because most account help starts there.
Federal Student Aid Information Center (FSAIC)
đ Official source: studentaid.gov â · ✓ Verified 2026-08-05
Common Federal Student Aid Information Center (FSAIC) issues & fixes
The main line for FAFSA questions, federal aid eligibility, and StudentAid.gov account help. Have your FSA ID username, the email or phone on your account, and your Social Security number ready. For loan repayment or billing, you need your loan servicer instead — find them in your studentaid.gov account. Representatives help in English and Spanish, and live chat on the site is often faster than the phone.
TTY (deaf or hard of hearing)
đ Official source: studentaid.gov â · ✓ Verified 2026-08-05
Step-by-Step Guides
Federal Student Aid (FAFSA) — Frequently Asked Questions
The Federal Student Aid Information Center (FSAIC) is 1-800-433-3243 (1-800-4-FED-AID), with TTY at 1-800-730-8913. Representatives help in English and Spanish. Hours vary by day and season and are longest during FAFSA season — check studentaid.gov for current hours.
Sign in at studentaid.gov and open your FAFSA form — the status shows whether it was processed, needs corrections, or was sent to your schools. You can also call FSAIC at 1-800-433-3243.
Use the "Forgot My Username" or "Forgot My Password" links at studentaid.gov to recover your account by email or text. If your account is locked or you cannot verify your identity online, call FSAIC at 1-800-433-3243.
Have your FSA ID username, the email or phone number on your account, and your Social Security number. If your question is about a specific FAFSA, know the award year (for example, the 2025-26 FAFSA).
For repayment, contact your loan servicer, not FSAIC. Sign in to studentaid.gov to see who your servicer is and their phone number; FSAIC handles FAFSA and aid eligibility, while your servicer handles billing and repayment.
Yes. FSAIC representatives assist in English and Spanish — choose Spanish when the automated system answers.
Avoid the busiest periods right after the FAFSA opens and around school deadlines. Weekday mornings are generally calmer, and you can also use live chat at studentaid.gov.
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