How to Talk to a Real Person at USCIS

📌 Before You Begin

USCIS answers general questions with an automated, speech-enabled system 24/7, but a live representative is only available on weekdays. Call during live hours when your question is about your specific case and the automated system or your online account cannot answer it.

🧾 What You’ll Need

Have ready before you call:

• Your receipt number (the 13-character code on your USCIS notice, e.g. beginning with IOE, MSC, EAC, or WAC)
• Your A-Number (Alien Registration Number), if you have one
• The form number you filed (for example, I-485 or N-400) and the filing date

🧭 Step-by-Step

1. Call the USCIS Contact Center at 1-800-375-5283 (TTY 1-800-767-1833).
2. Choose your language — English or Spanish.
3. The automated system answers general questions 24/7; to reach a person, call Monday-Friday, 8:00 AM-8:00 PM ET.
4. Follow the prompts for your topic and ask to speak with a representative when offered.
5. Have your receipt number ready — the system and the agent use it to find your case.
6. Members of the military and their families can use the dedicated Military Help Line at 1-877-247-4645 instead.

💻 Faster: Do It Online

Many answers do not need a call. Sign in to your free USCIS online account at my.uscis.gov to see case updates and send secure questions, or use the Emma virtual assistant on uscis.gov for general questions any time.

❓ How to Talk to a Real Person at USCIS — FAQ

📞 U.S. Citizenship and Immigration Services (USCIS) Phone Numbers