What to Do If Your USPS Package Is Lost or Missing

Steps to locate a USPS package that's late or hasn't arrived.

United States Postal Service (USPS) Phone Number

Phone	(800) 275-8777
Hours	Mon-Fri 8:00 AM - 8:30 PM ET, Sat 8:00 AM - 6:00 PM ET
Website	www.usps.com

USA Customer Care is an independent guide — not affiliated with United States Postal Service (USPS). Official website: www.usps.com. Menus and numbers can change; always confirm on the official site.

📌 Before You Begin

If a package is late or has not arrived, USPS has a specific process: track it, then file a free Missing Mail search, then a claim if it was insured. Work through the steps in order.

🧾 What You’ll Need

Have ready:

Your tracking number and the mailing date
For an insured item: proof of value (receipt) and the insurance details

🧭 Step-by-Step

Track it first at USPS.com — a package can show "in transit" without scans for a few days.
If it still hasn't moved, submit a free Missing Mail Search Request at USPS.com (usually available 7 business days after the mailing date).
If the item was insured, file an insurance claim online with your tracking number and proof of value.
You can also call 1-800-ASK-USPS (1-800-275-8777) to open a service request.
For time-sensitive items, visit or call your local post office with the tracking number.

💻 Faster: Do It Online

File a free Missing Mail Search Request at USPS.com (usually available 7 business days after mailing). If the item was insured, you can also file the insurance claim online with your tracking number.