Texas Unemployment (TWC) Phone Number & Contact Information
Austin, TX · www.twc.texas.gov
Texas Unemployment (TWC) Phone Number
| Phone | (800) 939-6631 |
| Hours | Mon-Fri 7:00 AM - 7:00 PM CT |
| Website | www.twc.texas.gov |
USA Customer Care is an independent directory. We are not affiliated with, endorsed by, or operated by Texas Unemployment (TWC). Official website: www.twc.texas.gov. The numbers below are verified against official sources — always confirm on the official site.
About Texas Unemployment (TWC)
Unemployment benefits in Texas are run by the Texas Workforce Commission (TWC). If you are out of work through no fault of your own, TWC pays weekly Unemployment Benefits while you look for a job. You apply, request payment every two weeks, and manage your claim through Unemployment Benefits Services (UBS) at twc.texas.gov.
People call TWC to file a new claim, to fix a payment that is on hold, to request a payment when they cannot get online, or to speak with a representative about their claim. The main Tele-Center line is 1-800-939-6631, open Monday through Friday, 7:00 AM to 7:00 PM Central time. TWC's automated Tele-Serv system at 1-800-558-8321 handles claim status and payment requests around the clock.
Before you call, most tasks are faster online at twc.texas.gov: you can apply for benefits, request your payment, view your claim and payment status, and set up direct deposit in Unemployment Benefits Services. Have your Social Security number and, if you have one, your TWC User ID ready to sign in.
TWC Unemployment Tele-Center
đ Official source: twc.texas.gov â · ✓ Verified 2026-08-07
Common TWC Unemployment Tele-Center issues & fixes
The main line for new claims, payment holds, eligibility questions, and reaching a representative about your Texas unemployment claim. Have your Social Security number and TWC User ID ready. For simple status checks and payment requests, the automated Tele-Serv line below is faster.
Tele-Serv (automated, 24/7)
đ Official source: twc.texas.gov â · ✓ Verified 2026-08-07
Common Tele-Serv (automated, 24/7) issues & fixes
TWC's automated phone system for requesting benefit payments, checking claim and payment status, and getting general information any time of day. Have your Social Security number and PIN ready.
TTY / Relay (deaf or hard of hearing)
đ Official source: twc.texas.gov â · ✓ Verified 2026-08-07
Step-by-Step Guides
Texas Unemployment (TWC) — Frequently Asked Questions
The TWC Unemployment Benefits Tele-Center is 1-800-939-6631, open Monday through Friday, 7:00 AM to 7:00 PM Central time. For automated claim and payment services any time, call Tele-Serv at 1-800-558-8321.
Apply online through Unemployment Benefits Services at twc.texas.gov, or call the Tele-Center at 1-800-939-6631. Have your Social Security number, last employer's information, and employment history ready.
Request payment every two weeks through Unemployment Benefits Services online, or call Tele-Serv at 1-800-558-8321. You must request payment to be paid, even while your claim is under review.
Early to mid-week and later in the day are usually less busy than Monday mornings. Many questions can be answered by Tele-Serv (1-800-558-8321) or online without waiting for a representative.
Payments are often held for an eligibility review, a missed payment request, or an identity check. Check your claim status in Unemployment Benefits Services, and call the Tele-Center at 1-800-939-6631 if you cannot resolve it online.
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