How to Request Your Texas Unemployment Payment
Request payment every two weeks so TWC pays your Texas benefits.
Texas Unemployment (TWC) Phone Number
| Phone | (800) 939-6631 |
| Hours | Mon-Fri 7:00 AM - 7:00 PM CT |
| Website | www.twc.texas.gov |
USA Customer Care is an independent guide — not affiliated with Texas Unemployment (TWC). Official website: www.twc.texas.gov. Menus and numbers can change; always confirm on the official site.
Before You Begin
Filing a claim does not pay you — you must request payment every two weeks to receive Texas unemployment benefits. Request payment even if your claim is still being reviewed, so you are paid for those weeks once approved.
What You’ll Need
Have ready:
- Your Social Security number and Tele-Serv PIN
- The gross earnings for any work during those two weeks
- Your work-search activity records
Step-by-Step
- On your scheduled filing day, sign in to Unemployment Benefits Services at twc.texas.gov.
- Choose Request a Payment and answer the questions for each week.
- Report all gross earnings for the weeks, even if you have not been paid yet.
- Submit; if approved, payment posts to your debit card or direct deposit.
- Cannot get online? Call Tele-Serv at 1-800-558-8321 to request payment by phone.
Faster: Do It Online
Request payment online through Unemployment Benefits Services at twc.texas.gov — it is the quickest way and shows your payment status.
How to Request Your Texas Unemployment Payment — FAQ
Request it as soon as possible — you can usually still request payment for recent weeks. If too much time passes, call the Tele-Center at 1-800-939-6631.
Yes. Report gross earnings for the week you worked, not the week you are paid. Under-reporting income can lead to overpayments and penalties.
Texas Unemployment (TWC) Phone Numbers
| TWC Unemployment Tele-Center | (800) 939-6631 Mon-Fri 7:00 AM - 7:00 PM CT |
| Tele-Serv (automated, 24/7) | (800) 558-8321 Automated services available 24/7 |
| TTY / Relay (deaf or hard of hearing) | 711 Same as Tele-Center hours |
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